Duskpony :)

A recent form that I designed/redesigned. I still see this to be heavy for the user. I have been asking few questions with business. I am still not able to reach out to the users.

Questions to business:
1.    What is the purpose of this form? (or) Why would the user use this form?
2.    Who are the target end users of this form?
3.   What are the next steps after the user submits the form?
4.  Is this form needed at all? Can users check the status online with their order number?

 Form Specific Questions
1.  What is the format of Order #? Can you share an example?
2.  How many states do you serve?

Very often I meet people who don’t want to give a decent customer service. There comes a form! tada!…